At Upohar, we strive to deliver fresh, high-quality cakes and products to our customers. Your satisfaction is important to us, and we have outlined our refund and return policy below.

1. Perishable Products (Cakes & Food Items)

Due to the perishable nature of cakes and bakery products, we do not accept returns once the order has been delivered.

• If the product is damaged, incorrect, or of poor quality, please notify us within 2 hours of delivery.
• You may be required to share images of the product for verification.
• After verification, we may offer a replacement or refund.

2. Non-Perishable Products

For non-perishable items listed on our platform:

• Returns are accepted within 3 days of delivery.
• The product must be unused and in its original packaging.
• Refunds will be processed after inspection and approval.

3. Order Cancellation

• Orders can be canceled only before they are processed or dispatched.
• Once the order is out for delivery, cancellation is not possible.
• Refunds for canceled orders will be processed within 5-7 business days.

4. Refund Process

Approved refunds will be processed using the original payment method. The time taken for the refund to reflect may vary depending on your bank or payment provider.

5. Delivery Issues

• If the recipient is unavailable at the time of delivery, our delivery partner will attempt redelivery.
• Incorrect address or contact details may lead to failed delivery, and refunds may not be applicable.

6. Contact Us

By placing an order with Upohar, you agree to this Refund & Returns Policy.